Refund policy
RETURNS
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We have a 30-day return policy. This means we cannot offer refunds or exchanges if more than 30 days have passed since your purchase.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Returns of certain types of merchandise are not permitted. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other non-returnable items:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Any item that is damaged, not in its original condition, or missing parts through no fault of ours.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We’ll also let you know if your refund has been approved or declined.
If approved, your refund will be processed and your credit card or original payment method will be credited automatically within a few days.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. There is often a processing time before a refund is displayed.
If you have completed all of these steps and still have not received your refund, contact us at the following address: info@xalibuskis.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or discounted items are not.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at info@xalibuskis.com and send your item to: 3357 2e Avenue, Quebec City, Quebec, G1L3G5, Canada.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item has been received, a gift voucher will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person who sent the gift had the order sent to them in order to give it to you later, note that we will be sending the refund to that person, so they will know you have returned the gift.
Shipping
To return your product, you must send it to the following postal address: 3357 2e Avenue, Quebec City, Quebec, G1L3G5, Canada.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you ship an item with a value greater than $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.